Senior Sales Advisor – Electronics & IT (FR/NL)

About the position:

Cotubex, a store specialising in electronics, IT hardware, lighting and cabling, founded in 1953 and located in Ixelles (Brussels), is looking for an experienced and versatile sales advisor (M/F). You will be the face of the store: welcoming and advising a steady and regular flow of customers with very diverse profiles, managing sales from advice to checkout, and contributing to the smooth daily running of the shop. You will also supervise a junior colleague and students. You will work in direct collaboration with the management.

Cotubex is a human-sized business where respect, professionalism and teamwork are non-negotiable. Our customers range from complete beginners to seasoned technicians. A good salesperson is above all someone who knows how to listen, adapt within seconds and communicate with respect and patience — regardless of the customer.

Responsibilities:

• Welcome, guide and advise customers in French and Dutch (in-store, by phone and for online orders)
• Adapt your approach to the customer's profile: from complete beginner to demanding professional
• Handle the cash register, record sales and process returns
• Follow up and prepare B2B and online orders
• Open and close the store (alarm, security)
• Keep the counter and shelves tidy, clean and attractive
• Receive deliveries, unpack, store and restock
• Participate in partial inventories and prepare parcels for online sales
• Supervise a junior salesperson and students with an exemplary attitude
• Suggest actions to improve the average basket and customer experience

Technical skills:

• Solid general knowledge of consumer electronics, IT and lighting — you don't need to be an engineer, but you must quickly understand what the customer is looking for and direct them to the right product
• Ability to navigate a catalogue of several thousand references: components, IT hardware, cabling, lighting, batteries, smart devices, small household appliances
• Sufficient IT knowledge to advise on PC components and common peripherals (advanced user level, not technician)
• Comfortable with everyday tools: cash register, scanner, basic software (Word, Excel, Outlook)

What is a real asset:

• Previous experience in an electronics, DIY or IT hardware store
• Knowledge of consumer IT: gaming, PC parts, peripherals, storage, home networking

In-depth knowledge of our product range is acquired on the job — what matters most is your commercial sense and your ability to learn.

Required profile:

• Minimum 3 to 5 years of experience in retail sales with direct customer contact (preferably in electronics, IT or DIY)
• Proven ability to handle a flow of customers with very diverse profiles
• Strong commercial sense: you know how to close a sale without getting lost in technical details
• Autonomous and organised: you manage your priorities without constant supervision
• Well-groomed appearance and professional attitude at all times

Behaviour & attitude (non-negotiable):

• Impeccable punctuality and reliability
• Absolute respect for all colleagues and customers, without exception — any form of discrimination or inappropriate behaviour is grounds for immediate termination
• Ability to work as a team at the counter in a spirit of collaboration
• Exemplary attitude when supervising juniors and students
• Professional maturity: you can handle stress, difficult customers and busy days with calm
• You are naturally active and autonomous: you identify tasks to be done without being told

Languages:

• French: excellent oral and written proficiency (required)
• Dutch: ability to welcome, advise and close a sale in fluent Dutch (required)
• Conversational English: an appreciated asset

We offer:

• Contract: Permanent / Full-time
• Hours: Monday to Saturday, 9:30 AM – 6:00 PM (break from 1:00 to 2:00 PM)
• Day off: 1 day/week
• Location: Avenue des Saisons 100, 1050 Ixelles (Brussels)
• Salary: According to experience

How to apply:

Send your CV along with a personal message answering these two questions:

• A customer asks you for advice on a product you don't know yet. How do you react?
• What do you enjoy about working in a physical store rather than in online sales or an office?

Applications without a personal message will not be considered.

• Apply via: job@cotubex.be
• Or via our StepStone listing